Lunchoon Policy Guide

Our Return Policy

At  Lunchoon, we infuse elegance and craftsmanship into every piece, creating treasures designed to enchant you. While our sales are final, we're dedicated to providing you with a seamless shopping experience. Here’s a gentle reminder of our return policy:

• Should you find any imperfections or damage upon receiving your item, kindly capture a "moment of truth" photo and reach out to us within 30 days. We'll be delighted to arrange a replacement, ensuring your satisfaction remains intact.
• Please note that personalized items and exchanges due to change of heart or incorrect sizing are non-returnable and non-exchangeable under any circumstances. We strongly encourage you to carefully review our sizing guide before making your cherished selection to ensure the perfect fit.

At Lunchoon, we're more than a store; we're a partner in your shopping journey, with a return policy designed to care for you each step of the way.

Return Conditions:

• Items should be sent back within 30 days of purchase and in their original, new condition.
• A 30% restocking fee will be lovingly applied to each return.
• Before returning an item, please notify us via email with your name, order number, and return details. We kindly ask you not to send items back without our approval.

The return shipping will be your responsibility. Rest assured, we will swiftly process your refund after deducting the restocking fee.

Order Cancellation

If life takes a turn and you need to cancel your order, please reach out to us within 12 hours to enjoy a worry-free cancellation. After this time, a 10% cancellation fee will be applied to cover necessary bank charges.

Package Loss/Non-Receipt

If your package seems to have taken a detour, yet tracking shows it as delivered, please contact your local post office right away and let us know. We will provide you with the tracking number to assist in resolving the matter. Should the post office confirm a loss and furnish a receipt, we'll be more than happy to reship or refund your order.

Exchange Policy

Thinking of exchanging an item? Please get in touch with us beforehand for exchange approval. Once approved, include your email receipt and let us know which item you wish to exchange. We promise to handle your exchange lovingly within 48 hours after receiving the item.

Thank you for choosing Lunchoon. We're here to walk this joyful journey with you, ensuring every shopping moment is filled with happiness.

LUNCHOON fully stands behind the products we sell. Therefore, all of our products are covered by a two year warranty starting from the day when the original order was received.

Warranty Terms

1. Customer will be responsible for back and forth shipping fees.

2. Customer must contact one of LUNCHOON representatives for the return shipping address when sending back the items.

3. Customer should make sure that items are safely packed before sending them back. LUNCHOON will not be responsible for any lost or stolen items.

4. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

5. LUNCHOON reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

For any questions, please email us at: service@lunchoon.com

We offer shipping to most countries worldwide, except for Iran, Sudan, Syria, North Korea, Cuba, Crimea, Venezuela, and countries in the African region.

Order Processing Time:
Orders typically take 1–3 business days to process. This includes verifying payment, checking product availability, and preparing your items for shipment.

Shipping Time:
Once your order has been processed, it will be shipped according to the shipping method you selected at checkout. Delivery times may vary depending on your location and the chosen shipping option. For more details on estimated delivery times, please refer to our Shipping & Delivery Policy.